Emergency and Disaster Response

Response you can count on.

From board up to build back, Watterson is ready to help with professionally managed 24/7 response across the U.S. and Canada to help you get back to business.



Any emergency

Emergencies can damage facilities and negatively impact business operations. You need a trusted partner who responds swiftly and cost effectively to these situations to mitigate property damage and business loss.

Any disaster

Natural disasters can halt business operations and cause you losses. Watterson performs turnkey emergency/disaster response management for complete property restoration and remediation.


We service over 40,000 properties in the U.S. and Canada, and offer a Provider network with 1,500+ Emergency Responder sites throughout the United States and Canada.

Any time

We offer 24/7 emergency response (877-990-9336), and can have specialists on your site to respond to an emergency or disaster in about 2-4 hours.

Our Provider network of Emergency Responder specialists can be at almost any site throughout the United States and Canada within 2-4 hours. Call: 877-990-9336

Emergency and Disaster Response Offerings

Water damage

Water will cause the most long term damage to a property if not handled promptly and properly. Identifying the source and type of the water is key to determining the appropriate clean up response. Even clean category 1 water can quickly turn dangerous if not identified and fixed. The longer the restoration process is delayed, the more serious and severe a water loss becomes. Mold can begin to grow in high humidity and water contaminated environments within days if the water and moisture are not removed.

Types of Water

Category 1 — originates from a sanitary source and does not pose a substantial risk to human health.
Category 2 — contains significant contamination and has the potential to cause human discomfort or sickness.
Category 3 — is grossly contaminated and can contain harmful pathogenic and oxygenic agents.

Our services include:

  • Water extraction
  • Drying and dehumidification
  • Sanitization and anti-microbial applications
  • Drying/removal of impacted surfaces
  • Moisture mapping
  • Air quality testing
  • HIPAA document destruction
Fire damage

A loss from a fire can be devastating to your business. Smoke and odor damage affects the site of the fire, and can also cause collateral damage throughout your facility. We provide a thorough inspection of your HVAC to remove soot and a deodorization process that will remove the fire/smoke odor from your building. Our team will communicate every step of the process, keep you informed as the clean up proceeds, and coordinate the build-back of your business to ensure your facility appears as if the fire never happened. Getting your business back to operating normally is our number one priority.

Our services include:

  • Soot and smoke damage cleaning
  • HVAC cleaning and charcoal filter replacement
  • Deodorization with Hydroxyl
  • Removal/demolition of affected areas
  • Board up if necessary
  • Build-back of damaged property
Structural damage

During an accident or natural disaster your property may sustain structural damage. Our on-site response team will move quickly to ensure your property is secured and safe to begin restoration. We will handle the entire process from start to finish. Whether you only need small repairs or a complete demolition and rebuild, you can count on us to get the job done right and help you get back to business quickly.

Our services include:

  • Structural review service
  • Securing and monitoring
  • Board up if necessary
  • Temporary power
  • Demolition and restoration
  • Build back of damaged property
  • Insured loss management
Temporary power

Having a trusted partner you can count on during emergencies or planned power outages is essential. We have solutions for a variety of temporary power needs for any size building demand, ranging from small 5 KW generators to 2000 KW generators. We partner with you to plan for potential power needs prior to large events such as hurricanes or storms, including offering you the ability to reserve generators at discounted rates for assurance that they will be available during the crisis when power is at a premium.

Our services include:

  • 5 kw to 2000 kw generators
  • Pre-negotiated consistent pricing
  • Mobilization to and from site
  • Electrical hook-up and dismantling
  • Regularly scheduled re-fueling
  • Coverage across the entire U.S. and Canada
Biohazard response

When a biohazard incident occurs at your business, a timely and professional response is essential to ensure the safety of your employees and customers and to minimize business interruptions. Watterson has the expertise and proven capabilities to respond to any size clean-up within 2 to 4 hours nationwide. We utilize our network of qualified and trained first responders located across the U.S. and Canada to ensure each loss is handled appropriately.

Our services include:

  • Blood and body fluid clean-up
  • Sewage clean-up
  • Animal / pest contamination
  • Odor elimination and treatment
  • Bio-hazard training and communication programs
  • Customized bio-hazard spill clean-up kits
  • 24/7 phone support and response
  • Coverage across the entire U.S. and Canada
Insured loss management

Most disaster work will involve insurance companies, adding another dimension to your loss. If insurance needs are not addressed properly on the front end, it can significantly increase cost and delay the decision process. Watterson brings an experienced perspective to make the insurance settlement process easier. We work with the insurance adjuster, their consultants, and the contractors to bring structure and reliability to the recovery process, ensure proper documentation, and keep the consistent communication needed to resolve your loss.

Our services include:

  • Provide professional perspective to each loss
  • Arrange meetings with adjusters and their consultants
  • Provide structure to the recovery process
  • Streamlined communication and documentation for each loss
  • Coverage across the entire U.S. and Canada